This is the second in a series of columns sponsored by Bundu NetworX. Each month, its customer relations manager, Dee During, will provide informative articles about the internet and all it entails.
LISTED among the top 10 most annoying and frustrating things in life, and coming in at number three, is internet connection dying, down, kaput!
WHY IS THIS HAPPENING?
1 You haven’t paid your bill.
2 Someone has inadvertently bumped or pulled out a plug or cable.
3 There’s a been a storm, which may have damaged your equipment.
4 Your provider has got a problem.
5 There could be a general regional issue.
6 Theft or vandalism of your provider’s equipment – towers/cables/fibre etc.
BEST WAY TO HANDLE THIS SITUATION
Turn your router/modem off, leave it for a bit and then turn it back on.
Contact your ISP (internet service provider), giving as much information as you have. For example, a thunderstorm in the vicinity, electrical surge, trees coming down etc.
THINGS TO CONSIDER WHEN YOU ARE HAVING DARK THOUGHTS ABOUT YOUR ISP
*Nature is beyond our control.
*We are trying our very best to attend to each customer’s needs, politely and as quickly as is humanly possible.
*Some equipment is old. We cannot possibly keep track of whose equipment is doing what.
*Your cellular data/airtime provider doesn’t know if you have an old brick or a state-of-the- art smart phone. That’s up to you.
*It’s most definitely our responsibility if one of our towers goes down, which, with powerful storms, thunder and lightning, can happen fairly frequently.
*We ALWAYS attend to these with the utmost urgency.
*Speak nicely. Our aim is, first and foremost, happy, satisfied customers.
*Don’t be a dingbat. Check your dongle.
If you have any questions or queries, feel free to post them on the Bundu NetworX Facebook page or contact 033 815 9500. Alternatively, check out our fancy new website